Shipping Policy

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At Kaci Kemp, we aim to deliver your order with care and efficiency. Please review the details below regarding our shipping timelines and process.

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Processing & Delivery Times

• Made-to-Measure Garments: As each piece is crafted to order, please allow 4–6 weeks for production and delivery.

• Ready-to-Wear & Other Products: Orders are processed within 1–2 business days and typically delivered within 3–5 business days (UK orders).

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Shipping Carriers

We use trusted carriers such as Royal Mail, DPD, or DHL depending on your location and the size of your order. A tracking number will be provided once your order has been dispatched.

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International Orders

Delivery times for international orders may vary depending on destination and customs clearance. Any customs duties or import taxes are the responsibility of the customer.

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Delays

While we make every effort to ensure timely delivery, please note that unforeseen delays (e.g. postal strikes, weather conditions, or peak seasonal periods) may occur. We appreciate your patience and understanding in such circumstances.

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Contact

For questions or updates regarding your order, please contact us at:
📧 khorseman@kacikemp.co.uk